Returns & Exchanges

At ION8, we stand by the quality of our home hydration solutions and offer a 30-day return policy for unused products in their original packaging. We want to ensure you are completely satisfied with your purchase and offer a seamless process for all returns and exchanges.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely pack your unused ION8 products in their original boxes, ensuring all protective inserts and tags are intact to prevent damage during transit.

• 3.
  Ship to Our Warehouse

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.